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Courses / Short Learning Series

KPIs & Performance Management

SL-12 · For leaders

Learn to choose KPIs that reflect what really matters, set baselines, benchmarks and targets that are stretching but fair, and present them in a one-page dashboard. You will finish by running performance reviews that find root causes and turn numbers into owned, dated actions.

Who it's for

Business owners, managers and finance professionals who set goals, report performance or lead review meetings.

What you'll be able to do

  • Derive a balanced set of leading and lagging KPIs from business objectives and define each one clearly
  • Establish baselines, use benchmarks and set SMART targets with traffic-light thresholds
  • Design a one-page KPI dashboard showing actual, target, variance, trend and status
  • Run performance reviews that focus on exceptions and use the 5 whys to find root causes
  • Track actions to completion with clear owners and due dates

Lessons

  1. 1Choosing KPIs that matterreading
  2. 2Targets, baselines and benchmarksreading
  3. 3Building a KPI dashboardreading
  4. 4Performance reviews that drive actionreading